Common Questions
Q: Is there any gluten-free, vegan, or nut-free currently available now?
Our business is currently small and does not have the resources to offer gluten-free, vegan, or nut-free options at this time. However, we are open to the possibility of expanding to offer once we are able to grow our business.
Q: Why does handmade soap melt fast than commercial soap?
Handmade soap can melt faster than commercial soap due to its natural ingredients and lack of added preservatives. Handmade soap doesn't contain chemicals or synthetic stabilizers that help keep it firm and solid like commercial soap. The natural oils and ingredients in handmade soap can soften and break down more quickly, especially if they're exposed to high humidity or moisture. To help your handmade soap last longer, store it in a dry and cool place between uses.
Q: How long does our soap last and keep?
The longevity of soap depends on various factors such as the ingredients, storage conditions, and frequency of use. Generally, a bar of soap can last between three to six weeks when used regularly. However, if the soap is not properly stored or is exposed to moisture, it may become soft and disintegrate more quickly. It's best to keep soap in a dry and cool place to help prolong its life.
Q: Do we test on animals?
Absolutely NO.
Q: What about our Refund, Exchange policy?
Due to the single-use nature of our products, we do not accept returns. Please check your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
For cancallation of your order, please reach out to us immediately by email - turtlecatsoap@gmail.com. We can only cancel orders before they have been shipped out.